RETURN AND SHIPPING POLICY

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Custom orders, Special orders are NON-RETURNABLE and CANNOT BE CANCELLED once placed due to the custom and made to order processes involved. Personalized or logo/company promotional/any and all furniture pieces and all types of customized goods cannot be returned for any reason. Production time will vary with most goods completed within 7-14 days of order. A limited amount of items are in stock.

Items with Free Shipping:
Returns on items that included 'Free Shipping' will be credited for the item ONLY minus the original shipping charges we incurred to ship the item(s) out to you & restocking fees will still apply. 'Free Shipping' will no longer apply once the item is returned. You will be responsible for the return shipping charges, as well as the shipping charges to send your replacement item.

Damage in Shipping:
Please check your order immediately upon receipt and notify us if the item has been damaged. Please report the damage within 48 hours to our Customer Service Department during normal customer service hours. We will need photos of the damaged item, as well as photos of the box the damaged item was shipped in. Please email us images no larger than 300k each. 4x6 photos can also be mailed to our office if you are unable to email them. We must have the images in order to notify the shipping company and file the necessary damage claims. After the claim is presented to the shipping company, we will arrange to have damaged items and their packaging inspected, returned and replaced.

IMPORTANT: Please keep original shipping containers and packaging your item was received in, as they are needed for inspection.

Custom Orders & Close Out Items:
Customized and Custom Made items cannot be returned. These are orders by which the customer chooses the color, design, name, any and all personalized pieces, logo/personalized products etc.